Blog

tvstrategies™ analyst & consultant Steven Hawley blogs about industry events, products & services (reviews), his opinions and announcements from tvstrategies as they occur, including industry reports.

Monopoly or Competition: Epilogue – Consumers don’t understand the impact (until they do)

Posted by & filed under Blog, CenturyLink, Competition, fcc, Operators, Opinion

In the wake of my long debacle to get new voice and broadband services from CenturyLink, detailed in my five-part article, I was reminded that many consumers in the US are still served by what, in effect, are telecommunications monopolies. Even though large operators (often backed by legal disclaimers) say that there i...

Which is better: Monopoly or Competition? Part 5 – Finally (CenturyLink post-mortem)

Posted by & filed under Blog, CenturyLink, Competition, Operators, Opinion

This is the last part of a 5-part article that contrasted two very different customer service experiences; one with TV provider DISH Network, and the other with the local incumbent Telco, CenturyLink.  The DISH experience was one of the best customer service experiences I have had in some time.  CenturyLink was a nig...

Which is better: Monopoly or Competition? Part 3 – An Empty Feeling

Posted by & filed under Blog, CenturyLink, Competition, Operators, Opinion

This article continues a story that starts here and continues here. I made my third call to CenturyLink technical support.  But this time, it was to a different number: the one printed on the instructions that came with my modem.   After making my way through a new set of voice menus, I reached an agent... Read mor...

Which is better: Monopoly or Competition? Part 2 – Now, the bad

Posted by & filed under Blog, CenturyLink, Competition, DISH, Operators, Opinion

This article continues a story that starts here. On the same day that I contacted DISH to schedule the service move, I also called CenturyLink to schedule new service activation with them.   Because there is no phone number portability for land-lines in the US, CenturyLink assigned us two new voice numbers: one for m...

Which is better: Monopoly or Competition? Part 1 – First, the good

Posted by & filed under Blog, CenturyLink, Competition, DISH, Operators, Opinion

During the past week, my spouse and I moved to a new home – or as the British would say, “moved house”  - about 12 miles from our previous one.  Accordingly, we had to move our pay TV service, and obtain new fixed-line phone and broadband access from the phone company.  The two experiences could... Read m...

Macbook Pro users: Have you seen this bug in Mavericks?

Posted by & filed under Apple, Blog, Intel

I installed MacOS 10.9 (aka Mavericks) the day after it became available.  Ars Technica has a fantastic and obsessively detailed review of Mavericks, so I’ll continue just with my own experiences.    As of this date, its second dot-release 10.9.2 is in testing. For me, Mavericks has pros and cons.  On the pl...

(Belated) Happy New Year

Posted by & filed under AT&T, Conferences, Connected Car, Events, Opinion

This was important!
Here’s wishing my readers a happy and prosperous 2014!   Strap in – 2014 promises to be a great ride. It’s a bit late for Happy New Year, but a week at CES provides a good excuse.  Over the next week, I’ll be presenting my CES experience here. 2014 CES highlights included: AT&T ‘s 2...

MRG / SNL Kagan: Connected Car Webinar

Posted by & filed under Blog, Connected Car, Events, News, Webinars

On November 14, 2013, Steven Hawley conducted a Webinar about the Connected Car, for Multimedia Research Group (MRG), an SNL Kagan company.   The Webinar goes with a comprehensive industry report written for MRG by Steven Hawley of Advanced Media Strategies during 2013.  For further details and to view the Webinar, ...

The Apple TV September announcements that weren’t

Posted by & filed under News

(Revised October 14)   Just before Apple’s September 10 iPhone 5s/5c announcements, veteran industry journalist and analyst Jim O’Neill reported on industry rumors that along with a new iPhone, Apple would be announcing an update to Apple TV at the September 10 launch event. My guess,  given that Apple T...