Blog

tvstrategies™ analyst & consultant Steven Hawley blogs about industry events, products & services (reviews), his opinions and announcements from tvstrategies as they occur, including industry reports.

New Report: TV Service Delivery Platforms 2014 (MRG)

Posted by & filed under Blog, Industry Research, IPTV, Middleware, MRG, Multiscreen, Reports, Technology, TV Service Delivery Platforms, tvstrategies

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A new report by Steven Hawley of tvstrategies, titled Multiplatform TV Middleware: TV Service Delivery Platforms, is now available from Multimedia Research Group (MRG, an SNL Kagan company). The report provides a thorough examination and analysis of the TV Service Delivery Platform (TV SDP) category, and of the SDP off...

Right on cue: Comcast may acquire Time Warner Cable (Thoughts…)

Posted by & filed under Blog, broadband, Comcast, fcc, Net Neutrality, News, Opinion

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I hadn’t been active with my blog in a while, but I was so incensed at my poorly coordinated broadband activation by CenturyLink that I posted six articles in rapid succession, ending yesterday with my thoughts about competition. So, from my own personal perspective, the announcement that Comcast would acquire Ti...

Monopoly or Competition: Epilogue – Consumers don’t understand the impact (until they do)

Posted by & filed under Blog, CenturyLink, Competition, fcc, Operators, Opinion

In the wake of my long debacle to get new voice and broadband services from CenturyLink, detailed in my five-part article, I was reminded that many consumers in the US are still served by what, in effect, are telecommunications monopolies. Even though large operators (often backed by legal disclaimers) say that there i...

Which is better: Monopoly or Competition? Part 5 – Finally (CenturyLink post-mortem)

Posted by & filed under Blog, CenturyLink, Competition, Operators, Opinion

This is the last part of a 5-part article that contrasted two very different customer service experiences; one with TV provider DISH Network, and the other with the local incumbent Telco, CenturyLink.  The DISH experience was one of the best customer service experiences I have had in some time.  CenturyLink was a nig...

Which is better: Monopoly or Competition? Part 3 – An Empty Feeling

Posted by & filed under Blog, CenturyLink, Competition, Operators, Opinion

This article continues a story that starts here and continues here. I made my third call to CenturyLink technical support.  But this time, it was to a different number: the one printed on the instructions that came with my modem.   After making my way through a new set of voice menus, I reached an agent... Read mor...

Which is better: Monopoly or Competition? Part 2 – Now, the bad

Posted by & filed under Blog, CenturyLink, Competition, DISH, Operators, Opinion

This article continues a story that starts here. On the same day that I contacted DISH to schedule the service move, I also called CenturyLink to schedule new service activation with them.   Because there is no phone number portability for land-lines in the US, CenturyLink assigned us two new voice numbers: one for m...

Which is better: Monopoly or Competition? Part 1 – First, the good

Posted by & filed under Blog, CenturyLink, Competition, DISH, Operators, Opinion

During the past week, my spouse and I moved to a new home – or as the British would say, “moved house”  - about 12 miles from our previous one.  Accordingly, we had to move our pay TV service, and obtain new fixed-line phone and broadband access from the phone company.  The two experiences could... Read m...